The HEIDENHAIN Helpline – Your direct line to us!
The qualified technicians of the HEIDENHAIN Helpline will gladly provide you with support and advice.
When calling us, please have the device model and HEIDENHAIN ID number at hand.
Helpline hours
Monday – Thursday
8:00 a.m. – 4:30 p.m.
Friday
8:00 a.m. – 3:00 p.m.
On-call service
Monday – Thursday
4:30 p.m. – 8:00 p.m.
Friday
3:00 p.m. – 8:00 p.m.
Saturday and holidays
8:00 a.m. – 6:00 p.m.
HEIDENHAIN Helpline for complaint management, service agreements, and fundamental questions about servicing
| Telephone | ||
| Coordination team | +49 8669 31-3135 | service.orderheidenhainde |
HEIDENHAIN Helpline for repairs, spare parts, exchange units:
| Telephone | ||
| Germany | +49 8669 31-3121 | service.orderheidenhainde |
| Outside Germany | +49 8669 31-3123 | service.orderheidenhainde |
Helpline for technical support
| Telephone | ||
| Encoders / machine calibration | +49 8669 31-3104 | service.ms-support@heidenhain.de |
| NC programming | +49 8669 31-3103 | service.nc-pgm@heidenhain.de |
| NC support | +49 8669 31-3101 | service.nc-support@heidenhain.de |
| PLC programming | +49 8669 31-3102 | service.plc@heidenhain.de |
| APP programming | +49 8669 31-3106 | service.appheidenhainde |